Last updated: 14 November 2026
We want you to be happy with every record, tape and shirt you get from Vicious Witch Records. If something isn’t right, here’s how returns work.
Changed your mind?
You can cancel your order for any reason within 14 days of the day you receive it. Just email us at nik@viciouswitch.com with your order number and the items you want to return.
- Once you’ve told us, you have a further 14 days to send the items back.
- Items must be returned unused and in the condition you received them.
- CDs, vinyl and cassettes must still be sealed. Under UK law, sealed audio recordings can’t be returned for a change of mind once the seal has been broken.
- Clothing must be unworn and unwashed.
- You pay the cost of sending the items back. We recommend a tracked service, as we can’t refund items that don’t reach us.
Faulty, damaged or wrong item?
If anything arrives damaged, faulty or isn’t what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We’ll replace it or refund you in full, including the return postage. This applies to sealed and unsealed items.
Refunds
- We refund you within 14 days of receiving the returned items (or within 14 days of your cancellation if we haven’t sent the order yet).
- If you cancel your whole order, we also refund the standard delivery cost you paid.
- Refunds go back to the payment method you used (card, Apple Pay, Google Pay or PayPal).
Pre-orders
You can cancel a pre-order at any time before it is sent out, for a full refund.
Orders from outside the UK
The same 14-day policy applies wherever you are. Return postage and any customs charges on returns are paid by the customer, unless the item was faulty, damaged or wrong.
How to return
Please email us before sending anything back at nik@viciouswitch.com or through our contact page. We’ll reply with the return address and confirm what happens next.
These terms don’t affect your statutory rights as a consumer.